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Porsche - Financial Assistance

Financial Assistance

At Porsche Financial Services we understand that life can take unexpected turns and anyone can experience financial hardship due to unforeseen circumstances. We are committed to assisting you with finding a suitable solution to manage your repayments, whilst you get back on your feet.

What is Financial Hardship?

Financial Hardship is when a customer is willing and has the intention to pay, but due to a change in their circumstances, is now unable to meet their repayments or existing financial obligations. With formal hardship assistance, their financial situation will be restored.

Reasons which may qualify you for Financial Hardship

Common events contributing to financial difficulty may include:

  • Changes in income and/or expenses
  • Changes in employment such as reduced hours, loss of job, reduced pay
  • Significant life events such as illness, injury, relationship break down, death or disability
  • Natural disaster
  • Legal matters such as court actions, judgement or court orders
  • Company failure or some other event such as insolvency or administration

Financial Hardship frequently asked questions

How long is the assistance period?
Our Financial Hardship Department will assess your individual situation and provide options. This may be short term and in some cases long periods of time dependent on your situation.

What kind of support documents do I need?
Each situation is assessed on its own merits. You may need to provide further information such as proof of income, liabilities, expenditure and anything that is applicable to your circumstances.

How long will it take to receive a response?
We are required to provide you with an outcome or next steps within 21 days of you submitting your application. However, in most cases you will receive a response sooner.

Will I still be contacted by the Collections Department whilst assistance is in place?
No, there will be no collections activity during this period as long as you comply with your hardship arrangement.

What happens if Porsche Financial Services does not support my request for Financial Hardship?
We will advise you in writing of the reason. You may wish to seek further financial advice from a financial advisor or a third party in regards to the alternate options that may be available to you.

What happens if I am not satisfied with the outcome?
If you are unsatisfied with our response, you can contact our Financial Hardship Department on 1300 087 782 (Option 1) to discuss our decision. If your concern is still not resolved, you may lodge a complaint via our internal disputes resolutions scheme by emailing feedback@porsche-fs.com.au.
If you do not agree with our decision or suggested resolution, you may refer your complaint to the Australian Financial Complaints Authority (AFCA), an external dispute resolution scheme of which we are a member.

Mail
Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001
Phone
1800 931 678 (free call)

How to apply

In order to assess your eligibility for financial hardship assistance, we require you to complete the Financial Hardship Application Form.

Financial Hardship Application Form (PDF; 0.5 MB)

Please provide us with a signed copy within 21 days, via one of the following:

Mail
Porsche Financial Services
Attention: Hardship
Locked Bag 4002, Chullora NSW 2190
Phone
1300 845 911
Mon – Fri 9:00am – 5:00pm (AEST)
If you are overseas, please call:
+61 2 9695 6311 (Select Option 1)
Fax
+61 (02) 9695 6399
Attention: Hardship

What happens next?

Once your application has been completed and returned to us, your circumstances will then be assessed to see what arrangements or options may be suitable for you. We will notify you of the outcome within 21 days.

Should we require additional information, one of our Hardship specialists will be in contact with you to discuss the matter further.

Legal

Porsche Financial Services Privacy Policy (PDF; 3.4 MB)

Porsche Financial Services Terms & Conditions (PDF; 0.7 MB)

Important information: Because we do not know your personal objectives, please consider whether these products are appropriate for your circumstances. Before acting on any of the information on this website, please seek independent tax advice. Full terms and conditions are available upon application. Available only to approved applicants of Porsche Financial Services ABN 20 097 071 460, Australian Credit Licence 389344 . Subject to credit assessment. Fees, charges, T&C’s apply.

Porsche Motor Insurance is issued by various insurers. Porsche Tyre & Rim Insurance is issued by Eric Insurance Limited. Porsche Motor Insurance and Porsche Tyre & Rim Insurance is distributed by Porsche Financial Services Australia Pty Ltd (PFSA) (pfs.enquiry@porsche.com.au) (as an authorised representative (number 416612) of Alliance Insurance Broking Services Pty Ltd (AFSL 244127) (Alliance) (info@porscheinsurance.com.au)). Full details about insurance cover (including information about terms, conditions, limits and exclusions) are set out in the product disclosure statement (PDS) (available by calling 1300 711 911). Before making a decision about either Porsche Motor Insurance or Porsche Tyre & Rim Insurance, you should read the PDS to consider whether it is right for you. If you take out Porsche Motor Insurance, Alliance receives a commission of up to 13% of the base premium. Alliance will pay the relevant Porsche Centre a fee of up to $200.00 and may also pay a fee of up to $200.00 to PFSA. If you take out Porsche Tyre & Rim Insurance, Alliance receives a commission of up to 20% of the base premium. Alliance will pay the relevant Porsche Centre a fee of up to $20.00 and may also pay a fee of up to $16.97 to PFSA. Any advice given on this website is of a general nature only and is not based on any consideration of your objectives, financial situation or needs.